Claim links and expiry
Each guest gets their own claim link to confirm attendance and pick up a digital ticket. Here is how the claim page works and how to control how long links stay valid.
Every guest in QR mode gets a claim link that is theirs alone. It is how they confirm attendance, pick a seat if you allow it, and get their digital ticket. Understanding how the link behaves helps you troubleshoot when a guest says theirs is not working.
How a claim link works
When you send invitations in QR mode, each guest's email contains a link generated just for them. Opening it takes them to their claim page, where they:
- See the event details and confirm they are attending.
- Choose a seat, if you have enabled seat choice, or accept the seat you assigned.
- Answer any custom questions you have added, such as a meal choice.
- Submit their claim.
As soon as they submit, their digital ticket with a QR code lands in their inbox. The claim page also shows a decline option, so guests who cannot make it can let you know without claiming a seat.
Setting how long links stay valid
You choose how long a claim link stays valid when you send invitations. A shorter window nudges guests to respond promptly and keeps your seating decisions current closer to the event. A longer window gives guests more time if you are sending invitations well in advance.
- Open Email Invitations for your chart.
- On the Compose step, find Invitation link expires in.
- Choose how long you want links to stay valid, then send.
This applies to invitations you send after you set it, so links already delivered keep whatever window they had when they were sent.
When a link stops working
A guest's claim link stops working once it passes its validity window, or once that guest has already claimed and you have not reopened responses. In either case, the claim page shows a clear message instead of the form.
If a guest reaches out saying their link does not work and they have not claimed yet, send their invitation again from Email Invitations to give them a fresh link. Their seat and any earlier answers stay as they were.
Where to go next
- Resend a guest's ticket when a guest who has already claimed loses their ticket email.
- Enable QR tickets and entry for an overview of the whole QR flow.
- Check guests in with the scanner for what happens once a guest has their ticket.