There's no QR code on the ticket email
A ticket only goes out once a guest claims their seat, and only if QR mode is still on for the chart. Check both before assuming something is broken.
A missing QR code almost always comes down to one of two things: QR mode is not turned on for this chart, or the guest has not actually claimed their seat yet.
Confirm QR mode is on
- Open your chart's RSVP settings and go to the RSVP Configuration tab.
- Under RSVP Type, check that Digital Ticket & QR Entry is the selected mode.
If the chart is set to Manual Management Only or Public RSVP instead, guests get a confirmation, not a ticket. Switch to Digital Ticket & QR Entry if you want digital entry for this event.
Confirm the guest has claimed
Tickets are sent only after a guest completes their claim, not when you send the invitation. If a guest's status still shows as pending or unclaimed, they have not finished claiming yet.
- Open Seats Management, which opens on your guest list.
- Find the guest and check their claim status.
- If they have not claimed, ask them to open their claim link and complete the steps, or send their invitation again if the link has expired.
Once they claim, their ticket with the QR code goes out automatically.
If they have claimed but still have no ticket
In Seats Management, find the guest in the list and choose Resend ticket email. This sends the same ticket again without asking them to claim a second time, and it is the fastest fix if the original email was missed or filtered.
Where to go next
- Enable QR tickets and entry for how the whole QR flow works.
- Resend a guest's ticket to send another copy without changing their claim.
- My RSVP or claim link doesn't work if the guest can't get past the claim step at all.