Emails your guests receive
Depending on how your event is set up, guests can get an invitation, an email verification code, and a digital ticket. Here's what each one is, when it's sent, and how to resend it.
Depending on how your event is set up, your guests can get a few different emails from SeatPlanning. Here is what each one is and when it goes out.
Invitation
Sent when you send invitations from the email wizard. It carries whatever subject, wording, and button you set in your template, and its link points guests to your shared public RSVP page or, in QR mode, to that guest's own claim link. See Send email invitations for how to send it, and resend it the same way whenever you want to reach a guest again.
Email verification
Sent only if you've turned on Verified Email RSVP. When a guest submits the RSVP form for the first time, they get a code by email and have to enter it to confirm their identity before their response counts. If the code doesn't arrive, the RSVP page lets the guest request a new one.
Digital ticket
QR mode only. The moment a guest claims their seat through their claim link, they automatically get a ticket email with their personal QR code for entry. If a guest loses it or can't find it, open their entry on the guest list and choose to resend it. Nothing about their claim or seat changes when you do. See Enable QR tickets and entry for how the whole claim-and-ticket flow works.
If an email doesn't show up
Ask the guest to check spam or promotions first, since that's the most common reason. Then confirm the email address saved on their seat is correct. A typo sends the email nowhere useful, and correcting it is usually all it takes before you resend.
Where to go next
- Send email invitations to send the invitation guests receive.
- Enable QR tickets and entry for how claiming and digital tickets work together.
- Track responses and filter your guest list to see who has confirmed, claimed, or gone quiet.